PinnacleSpherix Private Limited
Privacy Policy
Effective Date: 12 September 2025
1. Introduction
PinnacleSpherix Private Limited (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard personal data when you interact with our digital marketing, review management, appointment automation, and communication services.
By using our services or submitting your information, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following personal information:
Name, email address, and phone number
Appointment and service details (date, time, nature of service)
Communication preferences
Payment-related details (if applicable)
Any information voluntarily submitted by you while engaging with our services
Technical information such as IP address, device data, and usage analytics
We do not knowingly collect data from individuals below 18 years of age.
3. How We Use Your Information
Your information may be used for:
Appointment confirmations, reminders, and service notifications
Sending promotional offers, updates, and marketing campaigns
Delivering review automation, communication, and reputation management services
Improving customer experience and platform performance
Complying with legal or regulatory obligations
Internal analytics, reporting, and service optimization
We do not sell personal information to third parties.
4. Legal Basis for Processing (GDPR – EU/EEA Users)
For users in the EU/EEA, we process personal data under:
Consent – for marketing messages and opt-in communication
Contract – when delivering booked or subscribed services
Legitimate Interests – for analytics, customer support, and service improvements
5. Your Rights
GDPR (EU/EEA Residents):
Right to access, correct, or delete your personal data
Right to withdraw consent anytime
Right to restrict processing or request data portability
Right to lodge a complaint with your local supervisory authority
CCPA (California Residents):
Right to know what personal information is collected
Right to request deletion of personal data
Right to opt out of the sale of personal information (we do not sell)
Right to non-discrimination based on exercising your rights
6. Data Sharing & Storage
We may share data with trusted third parties strictly for service purposes, such as:
Appointment scheduling tools
Messaging platforms (SMS, WhatsApp, email)
Payment processors (if used)
CRM and analytics systems
All partners operate under confidentiality and data-protection agreements.
We implement reasonable technical and organizational measures to safeguard your information.
7. Data Retention
Personal information is retained only for as long as necessary to fulfill service obligations, legal requirements, or internal processing needs.
8. Opt-Out & Communication Preferences
You may opt out of promotional communications anytime by using the unsubscribe link or contacting us at [email protected].
Appointment and essential service messages cannot be opted out of unless you discontinue the associated service.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Updates will be posted with a new Effective Date.
10. Contact Us
For privacy-related questions or to exercise your rights, contact:
PinnacleSpherix Private Limited
Exit 4-92, Outer Ring Road (ORR), Tukkuguda, Hyderabad, Telangana, India
Phone: +91 75691 47297
Email: [email protected]
Terms & Conditions
Effective Date: 12 September 2025
1. Acceptance of Terms
By using PinnacleSpherix Private Limited’s digital marketing, automation, and communication services (“Services”), you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please discontinue using our Services.
2. Services Provided
We offer marketing and automation solutions, including:
Review automation and reputation management
Appointment confirmations and reminders
Promotional and marketing communications
CRM and digital marketing support tools
Lead generation automation
We may modify, update, suspend, or discontinue any service at our discretion.
3. User Responsibilities
You agree to:
Provide accurate and up-to-date information
Use the Services only for lawful purposes
Not attempt to bypass, attack, or misuse our systems
Maintain confidentiality of account or communication details
You are responsible for any activity carried out under your communication preferences or integrated accounts.
4. Communications & Consent
By submitting your phone number or email, you consent to receiving:
Appointment reminders
Service notifications
Promotional or marketing messages (opt-out available)
Essential service communications cannot be opted out of unless service usage is discontinued.
5. Intellectual Property
All software, content, branding, and materials related to the Services are owned by PinnacleSpherix Private Limited and protected by intellectual property laws. You may not copy, replicate, or distribute materials without written consent.
6. Disclaimer of Warranties
Services are provided on an “as is” and “as available” basis.
We do not guarantee:
uninterrupted operations
error-free performance
complete security
accuracy of third-party systems
7. Limitation of Liability
To the maximum extent permitted by law:
PinnacleSpherix Private Limited is not liable for indirect, incidental, or consequential damages
Our total liability for any claim shall not exceed the amount paid by you in the last 12 months
8. Compliance with Laws
You agree to use the Services in compliance with all applicable laws, including:
GDPR (if applicable)
CCPA (if applicable)
Indian IT Act & privacy regulations
Local/state regulations
9. Termination
We reserve the right to suspend or terminate access to the Services if you violate these Terms.
You may discontinue using the Services at any time.
10. Governing Law
These Terms are governed by the laws of India, specifically the jurisdiction of Telangana, without regard to conflict-of-law principles.
11. Changes to Terms
We may update these Terms periodically. Continued use of the Services indicates acceptance of any changes.
12. Contact Us
For questions related to these Terms, contact:
PinnacleSpherix Private Limited
Exit 4-92, Outer Ring Road (ORR), Tukkuguda, Hyderabad, Telangana, India
Phone: +91 75691 47297
Email: [email protected]